Effective Date: 12 December 2025
[Biakoye Canada Inc] (“we”, “us”, or “our”) operates the website [Https://biakoye.com] (the “Site”) and provides an eCommerce platform promoting African culture, products, and services in Canada.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.
- Information We Collect
We collect personal information in the following ways:
- Information You Provide Directly
When you:
- Create an account or subscribe to our newsletter
- Make a purchase or complete a transaction
- Contact our customer support team
- Participate in promotions, surveys, or events
You may provide:
- Full name
- Email address
- Billing and shipping addresses
- Phone number
- Payment information (processed securely through third-party payment providers)
- Account login credentials (if applicable)
- Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring website (how you found us)
- Cookies and similar tracking technologies (see Section 7 below)
- Information from Third Parties
We may receive information from:
- Payment processors (e.g., PayPal, Stripe, e-Transfer, Visa/Debit Cards)
- Shipping providers
- Social media platforms (if you interact with our pages or log in using social accounts)
- How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Communicate order updates, shipping status, or customer support responses
- Improve our website, products, and user experience
- Send newsletters, promotions, and updates (with your consent)
- Prevent fraudulent transactions and ensure security
- Comply with legal obligations and regulatory requirements
- Legal Basis for Processing (for EU/International Visitors)
If you are located in the European Union or other jurisdictions recognizing lawful bases for processing, we rely on:
- Contractual necessity – to fulfill your order or provide requested services
- Consent – for marketing communications or cookies
- Legitimate interests – for website improvement and business operations
- Legal obligation – when required by law
- How We Share Your Information
We do not sell your personal information.
We may share information only as necessary with:
- Service providers (e.g., payment gateways, shipping partners, marketing tools)
- IT and hosting providers who maintain our website infrastructure
- Legal or regulatory authorities, if required by law
All third-party service providers are required to maintain appropriate data protection standards.
- Data Retention
We retain personal data only for as long as necessary:
- To complete transactions and meet legal or tax requirements
- To maintain your account (if applicable)
- To improve our services and comply with record-keeping laws
Once no longer needed, your information will be securely deleted or anonymized.
- Your Rights
Depending on your location, you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent to marketing communications
- Request data portability (where applicable)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)
You can exercise these rights by contacting us at biakoyecanada@gmail.com.
- Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyze traffic.
Cookies help us:
- Remember your cart and login preferences
- Personalize content and offers
- Measure website performance
You can manage or disable cookies through your browser settings, though this may affect some website features.
- Data Security
We implement appropriate technical and organizational safeguards to protect your information, including:
- Secure Sockets Layer (SSL) encryption
- Limited access to authorized personnel
- Regular software updates and security audits
While we take all reasonable precautions, no method of data transmission or storage is 100% secure.
- Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have done so inadvertently, we will delete it promptly.
- International Data Transfers
If you access our website outside of Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from those in your country. We take reasonable steps to ensure appropriate data protection standards are maintained.
- Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.
- Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Biakoye Canada Inc.
Email: biakoyecanada@gmail.com
Address: 14639 81A Avenue, Surrey BC. Canada
Website: https://biakoye.com
